Refund policy
Logistics
Location
3216 El Camino Real Santa Clara, CA 95051 (Inside Chloe's Style)
Parking
We advise you to arrive 10 minutes before your scheduled appointment to look for a parking space. We have two designated parking spaces reserved for Sophia Naturals Skincare. If the spaces are full, you may have to park in any space without any business signage. Or park on the street.
First Time Deposit
First time clients are required to send a deposit to secure their appointment time. We require a $60 deposit, which is 50% of the service amount. Your deposit holds your appointment time and is applied toward your service at the time of your appointment. We accept deposits through Venmo, Zelle, and Paypal. Failure to send deposit, your appointment will not be confirmed until we receive payment.
Late Arrivals
We respect and value our client's time. In order to ensure that we see our clients on time, we are required to end your treatment at the original scheduled end time if you arrive later than your scheduled start time.
Leave Personal Belongings At Home
Please leave all jewelry and valuable items at home. Sophia Naturals Skincare is not responsible for any lost or misplaced items.
Privacy Policy
We take skincare and the safety of your information very seriously. Anything related to client's skin health to crediting information is only used for internal use.
Before Your Treatment
Notify Us On Medical Conditions
Please advise at the time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy, or any special needs which may affect your service.
Please note that any individuals who have received botox or dermal fillers, chemical peels, micro-needling, microblading, permanent makeup/ tattoos, cosmetic treatments with laser or ultrasound. Must wait at least 2 weeks before any facial treatment can be performed.
Cancelation/Rescheduling
We value your appointment, it's reserved especially for you!
We ask that you understand that in the event of forgetting, canceling or changing an appointment without a 2 day notice, we may not be able to provide service to waiting list customers, and the application time may not be filled.
Therefore, rescheduled appointments with less than 48 hours' notice, canceled appointments, and no-shows will be charged a 100% service fee. When more than two appointments are rescheduled or canceled, our estheticians will require 100% of the total service from the client before scheduling. (This applies to new and existing clients.)